Faculty/Staff Telephone Instructions

Placing an intercom (on-campus) Call

With or without the handset lifted, dial an extension number. 

* Answering a Call

Lift the handset for privacy OR press SPKR or ANSWER buttons to respond hands-free.  Off-campus calls ring through with a single ring, while on-campus call demonstrate a quick double-ring.

* Setting the Number of Rings Before the Caller Goes to Voice Mail

This option can vary, depending on your needs.  The default number of rings is four, then Voice Mail will pick up.  If you need more time to answer your phone, please contact Information Services to to change this setting for you.

* Placing an Outside Call

With or without the handset lifted, press 8  OR the OUTGOING key.
Dial the desired number.  If you try to dial a long distance call and you hear a single long tone, you must dial a designated departmental account code before you can place your call.  If you do not know what your account code is, please visit with your department secretary.

* To Make an EMERGENCY Call

Simply dial 911 to automatically place a call.

* Answering an Outside Call

Lift the handset OR press ANSWER button.

* Redialing an Outside Number

While on a call or after selecting a line, press REDIAL.  A line is selected automatically and the number is dialed.

* Placing a Call on Hold

Press HOLD and hang up OR place another call.
To return to the call, lift the handset and press the flashing key.

* Transferring a Call to Another Extension

Press the TRANSFER key.
Dial the desired extension number.
Wait for an answer, announce the call, and then hang up to complete the transfer.
If the number is busy or there is no answer, you can return to the caller by pressing the flashing key.

* Transferring a Call to Voice Mail

Press the TRANSFER key.
Dial the Voice Mail extension number (1390).
If you want to send the call to a specific Voice Mail mailbox,  dial the desired extension number and then hang up.
If you want to send the call to the Voice Mail main menu (so that the caller can select the mailbox number),  hang up .

* Transferring a Call to an Outside Number

Press the TRANSFER key and select an outside line.
Dial the desired telephone number.
Wait for an answer, announce the call, and then hang up to complete the transfer.
If the number is busy or there is no answer , return to the caller being transferred by pressing the flashing key.

* To Pick up a Call from Another Extension

Lift the handset and press the PICKUP key. 
If you have no PICKUP key on your telephone, press the ∞ (infinity key) and then press 4. 
Dial the extension number where the call is ringing or holding.

* Call Forwarding

If you have a FWD button:
Press the FWD button.
Forwarding to outside telephone number :  Select an outside line and dial a telephone number.
Forwarding to an extension number:   Dial the extension number.
Forwarding to your Voice Mail mailbox :  Dial the Voice Mail extension number (1390).

If you do not have a FWD button, or wish to use one of the options available:
Press the   (infinity key) then:
 - To Call Forward All Calls - enter  7355 .  All incoming calls are forwarded without ringing at your phone.
 - To Call Forward if No Answer - enter  7356 .  All incoming calls are forwarded if they are not answered before a timer expires.  (This timer is adjusted by the system; it cannot be changed at your phone.  If you wish the timer to be changed, please call tech support at extension 1319.)
 - To Call Forward if Busy - enter  7357 .  When your phone is busy, all incoming calls are forwarded without ringing at your phone.
 - To Call Forward If No Answer or Busy - enter  7358 .  All incoming calls are forwarded if your phone is busy or if you do not answer, as described above.
Then do one of the following:
 -  To forward to an outside number:   Select an outgoing line and dial a telephone number.
 -  To forward to an on-campus extension number:   Dial the extension number.
 -  To forward to your message center:  Press the MSG button.
To Cancel the Call Forward
Press the FWD button and then the SPKR button.

* Using the Message Key

If you call a campus extension that is busy, does not answer, or is in do-not-disturb, you can use the Messaging Feature to let the other person know you called.

To signal that a message or call-back is waiting, a keyset's MSG key flashes and the display shows the number of waiting messages.  (If you leave a message for a single-line set, the user will hear several short tones after lifting the handset or pressing the hookswitch.)

There are two ways to leave messages:
 - Have the called party return your call automatically.  When the party you called responds to the message light, a call is automatically placed to your phone.
 - Leave a message with the called party's voice mailbox.  When the party you called responds to the message light, a call is automatically placed to their voice mailbox instead of your phone.

* Leaving Messages

 - To leave an automatic call-back if you get a busy signal or they do not answer the call, simply press the MSG button and hang up.
 - To leave a message if you get a busy signal or they do not answer the call, press the MSG button and wait for the message center to answer.
 - To cancel a message you left at another phone, press  ∞  7366, then the extension number of the phone where you left the message.

* Conference Calls

- While on the first call, press the ∞ (infinity key) and then press 5 .  The call is now on hold.
- Place your second call (either an on-campus extension or an off-campus phone number).  Then press ∞ 5 to place the second call on hold. If necessary, repeat this step to place a third call on hold.
- Press ∞ 5 again to join all of the calls together in conference.

NOTE : By default , there can be a maximum of up to TWENTY parties in one conference call. That means that in addition to the initiating calling station (e.g. your office phone), the conference call can include any combination of up to 19 intercom calls (i.e. on- campus extension) or 19 outside calls (i.e. off-campus) for a total of TWENTY people on the conference call.

How to have MORE THAN TWENTY parties on a conference call:
It is possible to link conference calls from several telephone extension on campus to create a chain that would combine all parties into one single call. However, this would mean that all the involved extensions on campus would have their phone line tied up for the conference call.

* Volume Control

Press the high or low end of the Volume key to increase or decrease the volume.
To save your change , press both ends of the Volume key at the same time.

* Ring Tone Selection

With several people sharing an office, it sometimes becomes difficult to determine whose telephone is ringing.  To change the type of ring tone for your phone:
With the handset in the cradle, dial ∞ 7398.
Do one of the following to select your ring tone:
 - Press 0 for no ringing.
 - Press the high or low end of the Volume key to scroll to the desired tone.
 - Press 1-9 to select a specific tone.
When you hear the tone you want, press #.

* Muting the Telephone

To mute the telephone so that you can hear the other party but they cannot hear you (this does not put them on hold):
 - Press the MUTE button.
 - To return to the caller, press the MUTE button again.

* "Group Listen" Using the Speaker

The "Group Listen" feature allows you to transmit a conversation over the speaker while using the handset.  This allows other people in the room to listen to the conversation.  The caller, however, will only hear the person using the handset.
 - While on a call using the handset, press the ∞ (infinity key) and then 7312.

* Programming Your Feature Keys (Black Telephones only)

Looking at your telephone base, you will typically see a Call 1, Call 2, Pickup, and Intercom Keys.  These keys are not user-programmable.  The other keys are, and may have been previously set.

To return all feature keys to their original default values:

 - With the handset in the cradle, dial ∞ 7395.

To display the current feature key values:

 - With the handset in the cradle, dial ∞ 7396.
 - Press the feature key(s) you want displayed.
 - Press the SPKR key to hang up.

To program a user-programmable feature key:

 - With the handset in the cradle, dial ∞ 7397.
 - Press the feature key you want to program.
 - Dial the feature code or extension number you want to store under that key.  (If you frequently need to pick up calls for someone else, you may wish to program their extension number on one of your feature keys.  Then, when they receive a call, it will flash on this key and you then can press the PICKUP key and the feature key to answer their call.)