Entering Your Mailbox
If your MSG key is lit and you have a message from Voice Mail:
Lift the handset OR press SPKR.
Press MSG.
Enter your personal password and press #.

If your MSG key is not lit, enter your mailbox by following these steps:
Dial the Voice Mail at extension 1390 (or 574-1390 from off campus).
During or after the greeting, press * to identify yourself as a subscriber.
Enter your mailbox number (Your 4-digit extension number).
Enter your password _______ (if using for first time, skip this step).
Then press #.

Mailbox Main Menu
Voice Mail will guide you through each of these options with voice prompts. 

Press 1 to listen to your new message(s).
Press 2 to leave a message.
Press 3 to listen to saved messages.
Press 4 to program your personal options.
Press 5 for message options (undelete messages or cancel unheard sent messages.)

Initializing Your Mailbox
The first time you use your voice mailbox, you must initialize it.  The Voice Mail system will instruct you to:
 - Change the default password number to a personal password.
 - Record a name to identify yourself in the USAO directory.
 - Listen to the Voice Mail introduction.

To initialize your mailbox:
 - Dial the Voice Mail extension number (1390).  You will then hear the main menu.
 - Press * to identify yourself as a subscriber.
 - Enter your mailbox number and then the # key.
 - Enter a new password using digits 0-9 (up to 12 digits).  Then press the # key.
 - Press the # key to accept the entry.  Or, press 3 if you wish to re-enter your password.
 - The system will next prompt you to record your directory name.  After the tone, record your first and last name.  Then press the # key.
 - Press # again to accept the name.  You may also press 1 to replay the name you just recorded, press 2 to add to your name, or press 3 to erase and re-record it.
 - The system then plays a prompt that introduces you to the basic Voice Mail features.  You can skip this by pressing #, if desired.

Listening To Voice Mail Messages
Enter your mailbox as described above.  While you are listening to a message, you can use the following options:

Press # to skip to the end of the recording.
Press 1 to back up.
Press 2 to pause. (Then press any key to continue.)
Press 3 to skip ahead.
Press 4 to lower the volume.
Press 5 to play the message envelope again.
Press 6 to raise the volume.
Press 7 to save the new message in your mailbox.
Press 9 to delete the message from your mailbox.

The system plays the message.  When the message has finished playing, you have the following options:

Press 1 to replay the message.
Press 2 to reply to the message or make a return call.
Press 3 to forward a copy of the message to another campus extension number.
Press 4 to listen to the previous message.
Press 5 to play the introductory message envelope again.
Press 6 to listen to the next message.
Press 7 to save the new message in your mailbox.
Press 9 to delete the message from your mailbox.

Undeleting Voice Mail Messages
This feature allows you to "undo" the Delete Message operation and restore previously deleted messages. The messages will be restored to your saved-message queue.  You have up to 24 hours to restore your deleted messages.  After that, voice mail will erase them.

To recover deleted messages:
Enter your voice mailbox as above.
Press 5.
The next prompt gives you the option of recovering deleted messages.  Press 2 to continue.
Your options are:
Press 1 to listen to your deleted messages and choose which ones to delete or recover.  After each message you can:
 - Press 1 to replay the message.
 - Press 2 to reply to the message.
 - Press 3 to forward a copy of the message to another campus extension number.
 - Press 4 to listen to the previous message.
 - Press 5 to play the introductory message envelope again.
 - Press 6 to listen to the next message.
 - Press 7 to recover the message.
 - Press 9 to purge the message from your mailbox.
Press 2 to recover all of your deleted messages and store them as saved messages.
Press 3 to erase all of your deleted messages.

Sending Voice Mail Messages
Enter your mailbox as described above.  Then:
Press 2.
Dial the mailbox number where you want to leave the message.
After hearing the subscriber's name, press # to accept it.
When you hear the tone, record your message.
 - To pause while recording, press 2.  To continue, press any key.
 - To erase and re-record your message, press 3.
When you have completed your message, you have the following options:
To exit:  Hang up OR press # and listen for more options.
To replay your message:  Press 1.
To add to your message:  Press 2 and continue your message.
To erase and re-record your message:  Press 3.
To use the special delivery options:  Press 9.  You can perform one or more of the following steps:
 - Press 1 to mark the message "private."  (This prevents the recipient from forwarding it to other subscribers.)
 - Press 2 to mark the message "certified."  (When a certified message is heard by the recipient, you will receive a receipt notice.)
 - Press 3 to mark the message "priority."  (This will place your message ahead of all other waiting messages in the receiving mailbox.)
 - Press * to cancel delivery options.
 - Press # to deliver the message.  (If you wish to mark the message certified, private, and/or priority, do so before this step.)
After the message has been sent, you may choose either of the following options:
 - Press # and enter another mailbox number to send the message to another destination.
 - Press * to exit.

Personal Options
Personal Options allow you to customize your mailbox.  Voice Mail has the following personal options which may be helpful:
 - Personal Greetings
 - Voice Mail Directory Name
 - Mailbox Password

 Recording Your Personal Greetings
Your primary or alternate greeting is played to callers when they reach your mailbox.  When recording your Voice Mail greeting, the following information may be helpful to your callers:
 - Whether you are in the office and where you can be reached
 - When you will be returning calls
 - For callers who do not wish to leave a message, how to exit (e.g. They can press 0 to return to the Operator.)

Here are some sample greetings to help you plan your message:
PRIMARY GREETING:  Hello, this is ______________, in the office of ____________.  I am either on another line or away from my desk and cannot take your call at this time.  If you need to speak to someone immediately, please dial zero now.  Otherwise, please leave a detailed message and I will return your call as soon as possible.  Thank you.
ALTERNATE GREETING:  Hello, this is ____________, in the office of ____________.  I will be away from the office from day/date until day/date.  If you need to speak to someone immediately, please dial zero now.  Otherwise, please leave a detailed message and I will return your call when I return.  Thank you.

To change your personal greeting:
Enter your mailbox as above.
Press 4 to select the Personal Options Menu.
Press 1.
EITHER, Press 1 to record and/or enable your primary greeting.
OR, Press 2 to record and/or enable your alternate greeting.
OR, Press 3 to enable the system default mailbox greeting.
If you pressed 1 or 2, the current greeting is played (if one exists).  Then do one of the following:
EITHER
 - Press # to accept the greeting.
 - Press 1 to replay the greeting.
 - Press 2 to add to the greeting.
 - Press 3 to erase and re-record the greeting.
OR
 - Press * to exit without changing your greeting.

Recording Your Voice Mail Directory Name
Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you.
To change your directory name:
 - Enter your mailbox as above.
 - Press 4 to select the Personal Options Menu.
 - Press 2.  Your current name is played.
 - Press 3 to erase and re-record your name.  When you hear a tone, say your first and last name, then press #.  Then:
 EITHER
 - Press # to accept the recorded name.
 - Press 1 to replay the recorded name.
 - Press 2 to add to the recorded name.
 - Press 3 to erase and re-record the recorded name.
OR
 - Press * to exit without changing your recorded name.

Mailbox Password
Your password prevents unauthorized access to your mailbox and messages.
To change your password:
 - Enter your mailbox as above.
 - Press 4 to select the Personal Options Menu.
 - Press 3.
 - Enter a new password, using up to 12 digits.
 - Press #.  Voice Mail plays back your password.
 - Press # to accept the new password as entered.  Or, press 3 if you want to erase and re-enter your password. 

  © University of Science and Arts of Oklahoma
1727 West Alabama, Chickasha, Oklahoma USA 73018
Phone: Chickasha: (405) 224-3140      
Last Updated 30 Jul 2008 08:37 AM